We have lost the basket that sits down in the trap and stops bad smells; can we have a new one please? Yes, we will get one sent out, but you will have to pay for a new one to be sent to you. By admin|2018-03-12T16:14:28+00:00March 12th, 2018|Customer Service| Share This Story, Choose Your Platform! facebooktwitterlinkedinreddittumblrpinterestvkEmail Leave A CommentYou must be logged in to post a comment. This site uses Akismet to reduce spam. Learn how your comment data is processed.